American To Drop US Airways Brand From October 17
July 10, 2015
US Airways will become history on October 17, as the carrier's flight reservations move over to American Airlines in one of the last steps in the integration of the two carriers.
American Airlines Group, formed by the two carriers' 2013 merger, said it will have a single website, reservations system and brand starting on October. 17. The last two flights on subsidiary US Airways are scheduled to leave at 9:55 pm local time on October 16, from San Francisco to Philadelphia and from Phoenix to Denver.
The company still must reach joint collective bargaining agreements with some work groups and combine technical systems related to flight movement and dispatch.
US Airways flights scheduled beyond October 16 will gradually receive American-only flight codes starting on July 18. People already ticketed on one of those flights will get an email in coming weeks with their new reservation information, the airline said.
The change is not as simple as switching flight codes. The company must transfer thousands of customer reservations from US Airways' platform to the one used by American.
The airline hopes a gradual approach will stave off technical errors. United Airlines had flipped the switch on reservations and frequent flyer systems in a single day, which led to customer service delays.
American said it cancelled flights around October 17 to make the transition easier. It has hired 1,300 full-time and part-time reservation agents and 600 airport agents, who will fill in for US Airways employees who are being trained on new systems.
"We have not spared any expense in order to ensure we have the quality we need for something like this," said American's chief integration officer Maya Leibman.